AI-powered innovations enhance supplier workflows, client decision-making and customer support

LEHI, Utah & HOUSTON --(BUSINESS WIRE)

Avetta®, the leading provider of supply chain risk management (SCRM) software, today announced a significant expansion to the AI-powered capabilities within its innovative Avetta One platform and beyond. These enhancements streamline supplier workflows; improve hiring client decision-making; and deliver smarter, faster customer support experiences.

Today’s announcement builds on a growing portfolio of AI-driven innovations at Avetta. This includes tools like AskAva, the industry’s first generative AI risk assistant that provides instant, context-aware answers to compliance and safety questions; guides users through complex procedures; and provides actionable insights. Avetta is also harnessing AI to dramatically accelerate and improve organizational governance processes, including customer safety audits—helping to reduce the time to complete audits by 28% while increasing accuracy and consistency.

“We continue to embed AI throughout our solution,” said Arshad Matin, CEO at Avetta. “AI is shifting readiness from reactive defense to proactive growth. By equipping both clients as well as suppliers on our platform with predictive insights, automation and enhanced collaboration, we’re positioning suppliers as true drivers of resilience and competitiveness across industries. This is how AI delivers greater value for our customers—empowering them to go beyond compliance and together create safer, more sustainable and more secure supply chains.”

The new product features revealed today carry that momentum forward with a focus on efficiency at scale—helping customers move beyond repetitive tasks to higher-value oversight that drives quality, accelerates operations and ensures consistent, scalable performance.

“These enhancements reflect Avetta’s strategy to apply AI in ways that positively impact real-world operations and outcomes,” said Dawn Andre, Chief Product Officer at Avetta. “They enable customers to save time, make smarter decisions and get the support they need quicker and more intuitively than ever before.”

AI-Powered Answer Prompts for Suppliers

Avetta One now deploys AI to detect when suppliers are answering questions similar to inquiries they’ve previously completed and suggests relevant past responses, which reduces duplicate effort, shortens form completion time and improves consistency. This feature helps suppliers move through onboarding and compliance tasks more efficiently, freeing up time to focus on core business operations and client relationships.

AI-Powered Analytics Search

Clients can now use natural language search prompts to surface the exact data they need within Avetta One. This reduces the time and effort required to locate relevant data so clients can more efficiently monitor supplier performance; assess risk exposure; and make fast, informed decisions.

AI-Powered Chat Support

A new conversational AI agent now enables customers to ask nuanced, natural language questions and receive fast, accurate and human-like responses without needing to search help articles or wait for live support. For suppliers, this means quicker resolution of common issues and smoother navigation through documentation, requirements and onboarding tasks. Clients benefit from faster access to platform guidance and support, helping them manage supplier relationships and workflows with greater ease and efficiency.

“Avetta’s AI-powered tools don’t just speed up processes, they help organizations anticipate challenges, act with confidence and strengthen resilience with less effort,” said Paul Leonard, enterprise safety expert and Principal at SinoCelt. “By reducing repetitive work, improving accuracy and making support more intuitive, I believe these new innovations will free Avetta customers to focus more on what really matters—protecting people, strengthening relationships and building sustainable supply chains.”

To learn more, visit www.avetta.com.

About Avetta

The Avetta SaaS platform helps clients manage supply chain risk and their suppliers become more qualified for jobs. For hiring clients, we offer the world’s largest supply chain risk management network to manage supplier safety, sustainability, worker competency and performance. We perform contractor prequalification and worker competency management across major industries all over the globe, including construction, energy, facilities, high tech, manufacturing, mining and telecom.

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